Last updated: 06/05/2026
At AXORA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or interact with our services.
1. Information We Collect
When you use our website or place an order, we may collect the following information:
- Full name
- Email address
- Phone number
- Delivery address
- Billing details
- Order details and purchase history
- Messages or inquiries you send to us
- Website usage information such as pages visited, device type, browser type, and cookies
2. How We Use Your Information
We use your personal information to:
- Process and deliver your orders
- Contact you regarding your purchase
- Provide customer support
- Respond to your questions, feedback, or requests
- Improve our website, products, and services
- Send promotional messages, offers, or updates, only when allowed or when you have agreed to receive them
- Prevent fraud, misuse, or unauthorized activity
- Comply with legal and regulatory obligations
3. Sharing Your Information
We only share your information when necessary to operate our business, such as with:
- Delivery companies to ship your order
- Website hosting and technical service providers
- Marketing or analytics tools, where applicable
- Legal authorities when required by law
We do not sell your personal information.
4. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, analyze website traffic, and support marketing activities.
You can disable cookies through your browser settings, but some website features may not work properly.
5. Marketing Communications
With your consent, we may send you updates about new collections, offers, promotions, or business news.
You can unsubscribe or ask us to stop sending marketing messages at any time by contacting us at: support@wearaxora.com
6. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. Lebanese Law No. 81/2018 requires data-processing officers to take measures to ensure the integrity and security of personal data.
However, no online system is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We keep your personal information only for as long as needed to:
- Complete your order
- Provide customer service
- Maintain business records
- Comply with legal, tax, accounting, or regulatory obligations
- Resolve disputes or prevent fraud
When your information is no longer needed, or when you request us to delete your account, we will delete it or anonymize it where possible.
8. Your Rights
You may contact us to request:
- Access to the personal information we hold about you
- Correction of inaccurate or incomplete information
- Deletion of your personal information, where legally possible
- Withdrawal of consent for marketing communications
- Objection to certain uses of your personal information
To make a request, contact us at: support@wearaxora.com
9. Third-Party Links
Our website may contain links to third-party websites, such as payment providers, social media pages, or delivery partners. We are not responsible for the privacy practices or content of those external websites.
10. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
12. Contact Us
For questions about this Privacy Policy or how we handle your personal information, you can contact us at:
Email: support@wearaxora.com
Location: Lebanon
Website: https://wearaxora.com
